FirstRand Chartered Accountant Training Program for Young South Africans 2024

Finance January 2, 2024

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FirstRand provides a comprehensive range of financial services in South Africa and certain markets in broader Africa. The group also offers certain niche products and services in the UK and India. Listed on the Johannesburg Stock Exchange (JSE) and the Namibian Stock Exchange (NSX), FirstRand Limited is the largest financial institution by market capitalization in Africa.

FirstRand Chartered Accountant Training Program for Young South Africans 2024

Job Description

To successfully complete the FirstRand Chartered Accountant training program and qualify as a Chartered Accountant

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalate potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first-time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability, and accuracy
Propose improvements on internal processes that impact service levels and customer satisfaction within the area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Establish relationships with relevant individuals and departments to deliver on work expectations Adhere to relevant service-level agreements to build trust in the relationship
Execute own work per the organizational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as a normal part of work Investigate new ways to optimize processes
Flag opportunities to migrate to the platform and support the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address your development gaps
Create own personal development plan and review the plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends