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An Opportunity for South Africans to work at the Airport to Assist passengers with ticket sales, bookings, and flight changes: FlySafair is looking for a Customer Service Agent

Finance January 23, 2024

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***Job Reference number – JHB000860

***Location: Eastern Cape, Port Elizabeth

An Opportunity for South Africans to work at the Airport to Assist passengers with ticket sales, bookings, and flight changes: FlySafair is looking for a Customer Service Agent

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Port Elizabeth Airport. The successful applicant will report to the Airport Manager.

RESPONSIBILITIES:

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;

Assist customers when there are flight disruptions and/or cancellations;
Handle and safeguard of confidential information;
Address any complaints in a professional and timeous manner;

Escalate any problematic issues to the Supervisor on duty;
Provide professional Customer service at all times.

REQUIREMENTS:

Grade 12;

Airport experience and ticket sales within an aviation concern;
Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

Excellent understanding of delivering great customer service;
Excellent written and verbal command of the English language including proper phone etiquette;
Conflict resolution skills.

PERSONAL ATTRIBUTES:

Punctual;
High degree of patience and assertiveness;
Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate timekeeping;
The ability to work well under pressure;
Practice good time management;

Customer-focused and service-orientated.

APPLICATION GUIDELINE:

No external email applications will be accepted.
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful