YES Internship opportunity at Takealot.com
takealot.com, a leading South African online retailer, is looking for a highly talented YES Intern
Job Description
You will undergo an intensive induction for 8 weeks to question, learn and understand what it takes to work within the Customer Service Department.
Responsibilities
- Participate and complete a 12 month learnership programme while undergoing training and practical experience in the workspace.
- Deliver timely, accurate and professional customer service aligned to service level standards.
- Resolve product or service problems by utulising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
- Communicate with our customers via phone and email.
- Utilize a variety of software tools to navigate to a resolution.
- Liaise between internal departments to solve our customer queries.
- Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company
Attributes
- Have the passion and willingness to want to get the exposure.
- Excellent written and verbal communication skills in English is a must.
- Customer obsessed and knows what it means to deliver an exceptional service.
- Competitive: Although innovation is important, GREAT requires a lot of work.
- Curious and Teachable: Always questioning the status quo, hungry for knowledge. and experience no matter what you already know.
- Hardworking.
- Smart: Able to identify the root cause of a problem and find a solution.
- Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed.
- Collaborative and mindful of the impact of your actions on the team.
- Energetic.
- Emotionally resilient and comfortable with ambiguity and constant change.
- Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
- Computer literate and tech savvy – exceptional typing and computer navigation skills.
- Accountable and responsible, strong sense of integrity and takes ownership regardless of whose ‘problem’ it is.
Qualifications and experience:
- Successfully completed Grade 12 (NQF4).
- No prior work experience is required.
- Flexibility to work rotational shifts which includes weekends, public holidays and overnight work.
Click here to visit the takelot website to apply
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