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Work as a Tourism Visitor Information Officer at the Department of Tourism (There are two posts available)

Work as a Tourism Visitor Information Officer at the Department of Tourism (There are two posts available)


The successful candidate will be responsible for sourcing and updating the national tourism information database covering all nine provinces on a monthly basis.


Work as a Tourism Visitor Information Officer at the Department of Tourism (There are two posts available)

Requirements

A SAQA recognised Degree/National Diploma (NQF6) in Travel and Tourism/ Tourism Management or Customer Services. 2-3 years’ working experience in tourism visitor services and complaints management. Legal experience will be an added advantage. Ability to manage projects independently. Knowledge and skills in financial management and budgeting. Ability to formulate sound policies through analytical and innovative thinking. Good interpersonal relations skills. Ability to work individually and in a team. Ability to gather and analyse information. Ability to develop and apply policies including the understating of the Tourism Act 3, of 2014. Good report-writing skills. Ability to read, analyse and interpret policy guidelines and prescripts for application.

Duties

The successful candidate will be responsible for sourcing and updating the national tourism information database covering all nine provinces on a monthly basis; handling and addressing telephonic enquiries and complaints with high levels of professionalism and efficiency; creating, updating and managing a database of frequently asked questions; compiling monthly, quarterly and annual operational reports for submission to the department and to stakeholders; capturing visitor statistics on a daily basis; processing and analysing visitor statistics on a daily and weekly basis in preparation for reporting; ensuring that the information desk is well managed and presentable at all times; assisting with projects and other administrative work when required; compiling customer satisfaction survey statistics for reporting; providing logistical support to all activities of the work of the Directorate and sub-directorates; assisting with logistical arrangements, data capturing, information management/ document management and related tasks.

DEADLINE: 31 May 2024

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