Work As A Customer Service Agent At South African Airways: Apply!

Work As A Customer Service Agent At South African Airways: Apply!

At least 1- 2 years’ experience derived from customer service environment

Work As A Customer Service Agent At South African Airways: Apply!

The Customer Services Agent – Lounges are there to deliver a world class service offering to Premium passengers accessing the lounges at the airports. 

The incumbent should be knowledgeable with regards to Voyager, Star Alliance and Financial Partners policies and procedures in order to provide relevant responses

Principal Accountabilities

  • Demonstrates an understanding of the departmental strategy and plan relevant to own work outputs
  • Provides recommendations to support the implementation of the departmental strategy and plan
  • Contributes to the budget management and containment of costs
  • Applies cost saving initiatives continuously
  • Provides recommendations on profitability
  • Correct charging of access to the lounge for paying customers
  • Contribute towards cost reduction by performing role efficiently and identifying opportunities for improvement
  • Utilises resources in area of responsibility/ own area of work in a time and cost-effective manner
  • Executes work outputs according to customer requirements
  • Adheres to Governance and Risk Management policies, processes and systems
  • Delivers on regular, irregular and timeous reporting of information when requested
  • Participates in continuous optimisation programmes, projects and initiatives
  • Promote Airline’s customer service principles through upholding a high standard of professionalism, efficiency, consistency and personalisation when dealing with customers
  • Assist Premium class unaccompanied minors, elders and disabled passengers to ensure that their special needs are addressed accordingly
  • Greet passenger as they enter the lounge and use their surname immediately after receiving their boarding pass
  • Advise them about all lounge facilities offerings
  • Supervise service providers overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained
  • Perform all duties pertaining to lounge services and any other duties assigned by management
  • Liaise with various work groups to resolve any challenges
  • Work on special projects if required
  • Proper co-ordination during flight delays, cancellations and denied boarding situations
  • Ensure the highest level of passenger safety and care in all aspects of duty
  • Comply with service standards and standard operating procedures to ensure passengers are handled in a most friendly and efficient manner at all times
  • Make public announcements as required only during irregular operations (IRROPs)
  • Produce all required, work-related reports
  • Ensure compliance with CAA, Airline and Airport Regulation

Qualifications & Experience

  • Grade 12 (Matric) at NQF level 4
  • A 3-year diploma in relevant field will be an advantage
  • At least 1- 2 years’ experience derived from customer service environment

DEADLINE: 07 March 2024

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