Vacancy Alert! Capitec Bank Is Looking To Hire An Agent (Credit Rehabilitation): This Is A Entry Level Position And Only Requires 0-2 Years Of Experience
Vacancy Alert! Capitec Bank Is Looking To Hire An Agent (Credit Rehabilitation): This Is A Entry Level Position And Only Requires 0-2 Years Of Experience
To provide mostly first-level support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with quality standards of the Business Support Centre and with Capitec policies, processes, and systems.
Vacancy Alert! Capitec Bank Is Looking To Hire An Agent (Credit Rehabilitation): This Is A Entry Level Position And Only Requires 0-2 Years Of Experience
Purpose Statement
- To provide mostly first-level support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with quality standards of the Business Support Centre and with Capitec policies, processes, and systems.
- To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas.
- To meet set targets and SLAs for effective service delivery and team effectiveness.
Experience
Minimum:
- 0-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific)
Ideal:
- Contact Centre experience and/or function-relevant experience e.g. client care, insurance, collections experience
- Capitec banking system
- Client interaction and relationship management
- Liaising with 3rd party providers (role specific)
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
- Grade 12 National Certificate / Vocational
Knowledge
Minimum:
- General awareness and understanding of the basic Client Service/Contact Centre skills and knowledge
- General office and information systems
- Client service principles
Ideal:
- Working knowledge (role specific) of legislation relevant to banking environment such as FICA, National Credit Act (NCA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPI)
- Capitec Bank policies
- Product knowledge
Skills
- Administration Skills
- Attention to Detail
- Communications Skills
- Computer Literacy (MS Word, MS Excel, MS Outlook)
- Problem solving skills
DEADLINE: Not Specified
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