Registration Assistant Officer posts at the University of the Free State (x90 posts)
Job title
Assistant Officer: Registration Assistants (post level 13) (Contract appointment: 6 weeks, 40 hours per week) x 90 positions.
Duties and responsibilities:
• Provide professional, friendly customer service via email, face-to-face, and telephone and ensure that queries are dealt with.
• Deal with enquiries via Chatbot.
• Make use of the library of FAQs, website information and data sources in order to ensure consistent and accurate responses.
• Escalate complaints or non-standard queries to the appropriate team leader.
• Provide registration guidance to students during the registration process.
• Provide students with the required forms to be completed to fulfil their requests.
• Assist with the completion of relevant documents.
• Collect relevant documentation from students/ applicants (depending on the request) for processing.
• Communicate progress and feedback on requests to customers.
• Obtain the required approval from the team leader before processing certain tasks.
• Collect relevant documents from various sources (system, back-office, other divisions) and gather essential information, including required forms and supporting documentation, to fulfil customer requests received, all while preparing for troubleshooting.
• Troubleshoot errors/complaints received from customers to advise on appropriate action to resolve data queries.
• Assist with data capturing.
• Enforce adherence to policies, procedures, guidelines, and decisions to guarantee compliance.
• Verify the accuracy and completeness of forms and documents submitted for processing.
• Quality assure documents and responses received from the back-office staff within SAS to ensure the correctness thereof before signing off/providing feedback to the requester.
• Ensure the query is resolved and the customer has received feedback or update.
• Ensure at least one day turnaround time in response to the customer.
You May Consider- The South African Weather Service (SAWS) eighteen months (18) Work Integrated Learning Programme
Inherent Job Requirements:
- Grade 12 or NQF Level 4.
- A minimum of six (6) months experience in a customer service or contact centre environment.
- Applicants must not be students.
Recommendations:
- A post-school qualification.
- Minimum of two (2) years administrative work experience.
CLOSING DATE: 26 September 2024
