Netcare Hospitals Is Hiring For A Receptionist-Apply
Role Summary
The Receptionist must possess exceptional interpersonal and communication skills, serving as the first point of contact for visitors and patients at the hospital. This role encompasses the complete admissions process and handling associated queries with various stakeholders. The Receptionist is responsible for admitting patients into the hospital, which includes pre-admissions, accurately recording patient information into
the system, and validating the information received during the admission process. This also involves assisting with various admission systems or web applications, engaging with patients regarding medical aid rules, benefits, and co-payments to ensure that the business’s financial risk is adequately managed. Additionally, the Receptionist must obtain and appropriately store all necessary documentation.
The Receptionist must ensure that all payments or letters of guarantee are received prior to admission, obtain and follow up on authorizations required for patient admission, secure signatures on the relevant documentation, explain terms and conditions, and maintain patient confidentiality at all times, adhering to governance processes pertaining to patient dignity and care.
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The Receptionist is also responsible for generating a system receipt for all payments received, ensuring that the receipt reflects the correct value, method of payment, and the individual making the payment. Attending to general inquiries and assisting in their resolution in a professional manner is also part of the role. The Receptionist must maintain and sustain effective working relationships with all internal and external stakeholders.
Inherent Requirements
- Grade 12 matric certificate is essential or equivalent NQF Level 4 Qualification.
- SAP ISH Experience would be advantageous.
- Previous experience in a hospital environment.
- Computer literacy.
- Exceptional Interpersonal communication skills.
- Knowledge of medical aid scale of benefits would be advantageous.
CLOSING DATE: 15 AUGUST 2025
