Join the AVBOB Compliance Department as a Clerk
Job Description
- Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
- Identify the complainant and his/her relation to the policy/ funeral/tombstone invoice
- Print the relevant documentation from image Viewer to assist with evaluation of complaint. I.e. application form /funeral/tombstone invoice
- Request XDS report and attach it to the complaint, when required( All Fraud complaints)
- Open the complaint on CMS system.
- Cancel the policy/pay method (depending on the client’s instruction).
- Ensure confirmation of receipt for complaint letters and process cancellations as required.
- Update CMS and add summary notes on the complaint, actions taken, and letters posted.
- Open a case file, with the complaint number and complainant details.
- File all correspondence and complaint information in the file on CMS
- Ensure that files are allocated to senior clerks and department heads.
- Assist senior personnel with tasks and queries and Adhoc administrative duties.
- Handle enquires (internal and external clients) and where necessary refer the matter to senior clerks
Job Requirements
- Grade 12.
- Knowledge of TCF/FSCA and other legislative requirements.
- 2-3 years insurance and administrative experience.
- Excellent written and verbal communication skills.
- Computer literate (excel, word and E-mail).
- Be client service oriented.
- Ability to fit in and function in a team.
- Ability to independently show initiative.
- Ability to work under pressure and still be effective.
- Effective planning and time management skills.
- Ability to pay attention to detail.
- Must be able to evaluate every case/ situation according to merit.
- Self-motivated
Click here to visit AVBOB website to apply
CLOSING DATE: NOT SPECIFIED
Join us on our WhatsApp group to get more opportunities: Click here
