Do You Have Experience In IT? Apply To Become An IT Technician At The Department Of Water And Sanitation: SALARY: R444 036 per annum
Do You Have Experience In IT? Apply To Become An IT Technician At The Department Of Water And Sanitation: SALARY: R444 036 per annum
The appointees will be expected to perform overtime and standby duties when necessary as well as assist the Regional ITC Officer with all IT-related tasks.
Do You Have Experience In IT? Apply To Become An IT Technician At The Department Of Water And Sanitation: SALARY: R444 036 per annum
REQUIREMENTS:
A National Diploma or Degree in Information Technology. Three (3) years’ experience in IT. The following certifications will be advantageous: Microsoft Certified Solutions Associate (MCSA) or Microsoft Certified Solutions Expert (MCSE), A+ and Network+. The disclosure of a valid unexpired driver’s licence. Knowledge of Windows 7; Windows 8; Windows 10; Windows 11; MS Office 2016 and Office 365; Symantec Anti-virus; Microsoft SMS; Transversal systems (PERSAL; BAS; and LOGIS) and ITIL will serve as an advantage. Applicants must have a valid driver’s license (Certified copy must be attached) and be willing to travel to various remote sites and offices. Knowledge of the Access to Information Act. Knowledge and experience of information technology development and enhancements. Knowledge of administrative and clerical procedures and systems. Knowledge of the PFMA Act and departmental policies and procedures. Competencies: An in-depth knowledge of client-server IT environments. Leadership qualities as well as strong customer service and interpersonal skills. Good computer knowledge and skills (Ms Word; Ms Excel and MS PowerPoint). Ability to work under pressure. Good communication skills (verbal and written). Exposure to different business application platforms.
DUTIES:
Manage calls logged on the call management system. Provision of end-user support with regard to hardware; software and network connectivity. Equipment and software analysis. Physical inspection of equipment for any visible defects. Testing and connection of peripherals on their stations including driver installation. Provision of necessary training in the operational use of equipment. Ensure that all IT policies, norms, and standards are enforced. Rolling out of new software on computer equipment as prescribed by the office of the CIO. Maintaining of existing hardware and software. Executing Root Cause Analysis with regard to hardware and software incidents and problems. Resolving warranty issues should equipment fall within this category. Providing clients with advice regarding future use of or replacement of equipment/software. Investigate equipment/software capabilities. Decommissioning of hardware and software. Receive equipment that is to be removed from the system. In the case of equipment with memory capabilities, ensure all data is permanently removed from devices. Executing client installations of Transversal systems (PERSAL, SAP, BAS, LOGIS) and ensuring software connectivity. Perform quality control for the Local Area Network (LAN). Perform installations, maintenance, and upgrading of computer hardware and second-line fault-finding identification. Install and upgrade software applications not performed by resources from the outsourced partner. Provide and maintain internet and e-mail client services. Ensure that antivirus software signature and operating systems patches are up to date. Initiate and coordinate the change control procedures. Provide technical input for training and development of computer end-user skills. Perform routine backups for all the available servers. Knowledge of DWS Asset and Supply Chain Management will be an added advantage. Compile monthly performance reports. The appointees will be expected to perform overtime and standby duties when necessary as well as assist the Regional ITC Officer with all IT-related tasks.
DEADLINE: 17 May 2024
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