Customer Service Intern Vacancy At DSL Telecom (Somerset West, South Africa)

Finance May 21, 2024

0 1 minute read

Customer Service Intern Vacancy At DSL Telecom

You will need to be based in the Somerset West or surrounding area. You’ll need to be in DSL Telecom’s office in Somerset West on a regular basis so the internship is open to local candidates only!

Customer Service Intern Vacancy At DSL Telecom

Description:

DSL Telecom is a Sales & Marketing company that specialises in high demand technology products including Internet, Voice and Cloud Services

What’s In It for You:

Hands-on experience and a chance to learn from the best.
A supportive environment where you can develop your skills and grow your career.
A chance to work with a diverse range of clients.
Build valuable connections and skills within the technology sectors.

What You’ll Do In Your Customer Service Internship:

Provide first-level contact and support for customers seeking administrative and technical assistance, resolving issues promptly.
Manage high volumes of inbound and outbound calls efficiently and within specified timeframes.
Identify customer needs, clarify information, and offer solutions or alternatives through research.
Handle customer complaints effectively, ensuring timely resolution and follow-up.
Escalate unresolved queries to higher support levels as necessary, maintaining proper communication protocols and documentation.

What DSL Is Looking For In A Customer Service Intern:

Proficiency in English
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Tech-savvy
Matric certificate

Requirements

You will need to be based in the Somerset West or surrounding area. You’ll need to be in DSL Telecom’s office in Somerset West on a regular basis so the internship is open to local candidates only!

CLICK HERE TO APPLY ONLINE: Customer Service Intern Vacancy At DSL Telecom