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Capitec Bank is looking for an Agent to provide administrative service and support to clients (Grade 12 National Certificate)

Capitec Bank is looking for an Agent to provide administrative service and support to clients (Grade 12 National Certificate)


To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.


Capitec Bank is looking for an Agent to provide administrative service and support to clients (Grade 12 National Certificate)

Purpose Statement

  • To assist on various Inbound and Outbound campaigns
  • To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
  • To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
  • To maximise delivery of service in different areas
  • Market Capitec Bank products telephonically
  • Deliver excellent customer services to attract and retain clients.

Experience

Min:

  • 2-3 years inbound or outbound contact centre experience
  • Customer service and Telemarketing experience

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational

Knowledge

Min:

  • Call centre processes and procedures
  • Customer care and service protocol
  • Sales
  • Basic operational and product knowledge
  • Inbound and outbound campaigns
     

Skills

  • Communications Skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
  • Problem solving skills
  • Telephonic / Call skills
  • Attention to Detail
  • Selling Skills

Conditions of Employment

  • Willing and able to work shifts, including weekends
  • Clear criminal and credit record

DEADLINE: 30 April 2024

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