Capitec Bank Is Looking For A Service Desk Agent (Temporary 6-Month Contract)
To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement
Capitec Bank Is Looking For A Service Desk Agent (Temporary 6-Month Contract)
Purpose Statement
- To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.
Experience
Minimum:
- This role is suitable for first entry into employment.
- MS Office suite (Basic)
Ideal:
- Remote technical support experience, preferably in a Service Centre environment
- Experience working in an IT environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Information Technology – Computer Science
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
Knowledge
Minimum:
- Cooperation and relationship building with people
Ideal:
- Basic IT Hardware and Software Support
- Client Service principles
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
DEADLINE: Not Specified
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