Call Centre Agent Vacancy At FNB
Address customer needs in order to meet or exceed customer expectations
Call Centre Agent Vacancy At FNB
Job Description
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Demonstrate teamwork as a valued team player
- Assess own performance through seeking timely and clear feedback and request training where appropriate
- Contribute to innovation by finding faster and more accurate ways of working
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
- Build and maintain stakeholder relationships
- Address customer needs in order to meet or exceed customer expectations
- Act responsibly with work related resources to contribute to cost containment
- Resolve customer queries received through inbound calls
- Answer inbound calls in the eBucks call centre to provide product and service information to customers
DEADLINE: 24 February 2024
If you want more similar opportunities for young South Africans, please CLICK HERE to join Youth Opportunities Hub Global WhatsApp Group
Do you also want to receive opportunities via Email? CLICK HERE TO REGISTER YOUR EMAIL
Click Here to Follow our LinkedIn Page
MORE OPPORTUNITIES: Diesel Mechanic Apprenticeship Opportunity For South African Youth At TWK Agri
MORE OPPORTUNITIES: Are You A Young South African Who Wants To Become A Tyre Serviceman Learner? Bridgestone Is Looking For Tyre Serviceman Learners
