Agent Call Centre position at Premier
Job Summary
The Agent Call Centre will be responsible to Receive inbound calls and respond to customer complaints. To contact current and potential customers from the formal or informal trade by telephone to solicit sales orders. Attend to customer queries and complaints.
Requirements
- Matric
- 1 year of previous experience working on excel.
- Communication-written, verbal
- Problem-solving
- Numerical ability
- Innovation/Continuous Improvement
- Teamwork
- Accountability
- Organizational Understanding
- Proactive thinking
- Confident and outspoken to fit team’s culture.
- Good people skills.
- Well-spoken.
Responsibilities
- Ensure processing of orders as needed to ensure in full deliveries and build and maintain good customer relationships.
- Deliver customer services in line with agreed processes which includes but is not limited to:
- Ordering and variance follow up on exceptions and outstanding orders.
- Returns minimization.
- Identifying in-store merchandising issues and reporting this to the manager
- Keeping accurate records as needed for the business per customer.
- Obtain and capture key sales information on GP (operating system) and tracking sheets as required for management information, sales trend reports and the bake plan.
- Improve and maintain customer relationships through timeous communication by sending out sms / telephonic notifications, to notify customers of late deliveries
- Identify “on hold customer” orders and “price exceptions” and escalate to manager.
Click here to visit the Premier website to apply
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